Voice AI for Healthcare Appointment Management
MedConnect Group
The Challenge
A network of 15 clinics was losing 30% of inbound calls due to hold times. Patients were booking elsewhere, and front desk staff were overwhelmed handling scheduling, rescheduling, and basic inquiries.
Our Approach
We deployed conversational voice AI agents that handle appointment booking, rescheduling, cancellations, and FAQ responses in natural language. The system integrates directly with their EHR and sends automated confirmations.
Technology Used
Results
85%
Calls Handled
Of all inbound calls handled by AI
4.7/5
Patient Satisfaction
Average rating for AI interactions
-40%
No-Show Rate
Reduction through automated reminders
$35K
Monthly Savings
Reduced staffing costs across clinics
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